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AI support across every channel, built for modern software teams.

The complete support suite for your team and AI. Resolve up to 80% of support with AI and turn every conversation into a product signal.

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Help DeskAnswer every channel in one inbox, with AI and your team in the same conversation.Learn moreExplore Help Desk

Customers write wherever they like.Your team answers from one inbox.

Provide omnichannel support with tracked SLAs, smart routing and full customer context. Nothing gets lost, missed or answered twice.

Help Desk

The complete help desk for your team and AI

Explore Help Desk

  1. Automate repetitive work and get more done with the team you have.

    AI inbox

  2. Resolve complex issues with tickets your whole team can collaborate on.

    Tickets

  3. Track your team and AI performance in one report to see what to improve.

    Reports

Automate repetitive work and get more done with the team you have.

AI inbox

Resolve complex issues with tickets your whole team can collaborate on.

Tickets

Track your team and AI performance in one report to see what to improve.

Reports

Intelligent routing with SLAs

Assign by team, round robin or workload, with SLAs per customer plan.

Full customer context

Plan, spend, past conversations and requests, synced from your CRM.

Fibi, your AI agent

Automate up to 80% of support with Fibi, our AI agent

Start for freeMeet Fibi AI

  1. Fibi learns from your help center, docs, files and Q&A snippets, and answers multi-step questions with its sources.

  2. In the Messenger on your site, in email and in Slack. One agent, one set of answers.

  3. Fibi calls your APIs to extend trials, update billing and more. Your procedures set what it may do, and it hands over to your team when a case needs a person.

  4. See how Fibi handles every conversation. It finds the gaps in your content and writes the fix.

ā€œFeaturebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic.ā€Umar Khan, Co-founder at SocialBu

ā€œFeaturebase's AI bot is amazing - it handles more than 60% of our support requests without needing a human agent to step in.ā€Ruba Aramouny, Co-founder at Voxiplan

ā€œHaving all of our support in one place and automating responses, saves us and our customers a ton of time.ā€Clayton Combe, Co-founder at Scenario

Proactive support

Go beyond regular support help customers before they ask

Explore proactive support

  1. Guide users to their goal with product tours, and set them up for success before they ever need support.

    Product tours

  2. Reach the right customers with targeted journeys based on what they do in your app, like visiting your upgrade page.

    Workflows

  3. Share important news across channels, from product updates to outages, so everyone is up to date.

    Outbound

  4. The Customer Portal gives customers one place to find answers, follow their requests and see your updates.

    Customer Portal

Guide users to their goal with product tours, and set them up for success before they ever need support.

Product tours

Reach the right customers with targeted journeys based on what they do in your app, like visiting your upgrade page.

Workflows

Share important news across channels, from product updates to outages, so everyone is up to date.

Outbound

The Customer Portal gives customers one place to find answers, follow their requests and see your updates.

Customer Portal
ā€œFeaturebase has become an essential part of how we build at Elementor, and I couldnā€™t imagine going back to the way things were before.ā€
Ido NavarroProduct Manager at Elementor
Customer insights

Every conversation makes your product better

Explore customer insights

  1. AI records feedback and feature requests from every chat, email and call, all in one source of truth.

  2. See all your feedback in one place, linked to customer data. Prioritize by revenue and how many asked.

  3. Featurebase automatically notifies customers when the feature they asked for is live. Nobody has to remember.

ā€œIn the early days at Lovable, Featurebase became a cornerstone of our efforts to centralize and make sense of product feedback!ā€ The Lovable team

ā€œWe have a ton of feedback coming into Featurebase, and the team has loved having one central platform to manage it all.ā€ Dianne McEwan, Engineering Manager at Raycast

ā€œFeaturebase gives us clarity on what our users need and which topics keep coming back. Thatā€™s huge for us.ā€ Eline Henriksen, Head of Product at Telenor

Connect with your favorite tools

Connect Featurebase with your favorite tools in just a few clicks, with new integrations added constantly.

SlackLinearClickUpSalesforceGrainGranolaCursorClaude
IntercomJiraAzure DevOpsFathomGongDiscordSegmentChatGPT
ZendeskGitHubHubSpottl;dvFirefliesZapierFeaturebase MCPVS Code
Browse all integrations

Built for support at scale. Ready for your next stage of growth.

Customer issues
30M+
Countries
186+
Customers
1,600+
Uptime
>99.99%

Your customer data, protected

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  • GDPR
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Trusted by fast-growing software companies.

Read customer stories
ā€œFeaturebase completely changed how we work. Now everyone knows what customers really need.ā€
Awni ShamahStaff Product ManagerRead the story
ā€œFeaturebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.ā€
Gabriel FerrazFounder

Simple, transparent pricing. No sales calls. Start today.

See pricing
per seat / month, billed yearly10-day free trial. No credit card required.
From$29
per AI resolutionOnce, only when Fibi fully resolves it by itself.
$0.49
customers & ticketsOn every plan.
Unlimited

Double your customers. Not your support team.

Join 1600+ modern software companies automating their support with Featurebase across all channels.

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