Double your customers not your team

No, Helpdesk, Fibi AI Agent, Feedback, Outbound, Help Center, and Reporting live in the same subscription. The pricing scales with seats - if you don't use all the products, you'll have less teammates on the platform and pay less.

Yes, you can:

• For support data - we import your conversations, help articles and users from popular support platforms, including Intercom, Zendesk, Freshdesk, and Crisp. Read more here.
• For feedback data - we support automatic migration from Canny, Productboard, Frill, and Beamer, among others. You can also import feedback via a CSV file. Read more here.

Paid seats are teammates who need full access to core features - like managing conversations and feedback, replying to customers, and editing settings.

Every paid plan also includes Lite seats for teammates who only need limited access (e.g. viewing or collaborating on conversations they're added to). These are ideal for engineers, designers, or finance/legal teams who just need visibility.

Check the comparison table above to see how many Lite seats come with each plan.

A resolution is counted when a customer:

1. Confirms the answer was satisfactory by replying with an affirmative response such as "Ok thanks", "That helped" etc. (confirmed resolution), or
2. Leaves the conversation without requesting further assistance (assumed resolution)

You'll always only be charged once per conversation, even if Fibi resolves multiple questions.

Learn more here

Yes, we offer different discounts!

• Startup discount - 86% off + 1 year of free Fibi AI for eligible startups. You can learn more & apply here.
• Open-source/non-profits - 15% discount. Reach out to us via live chat or email support@featurebase.app and include as much information as possible about your project.
• Annual billing - All plans come with a 20% discount if you subscribe annually.

We also have one of the most generous free plans in the industry.

Yes, we do offer a 10-day free trial to test out paid plans. No credit card required.

In addition to that, we also have one of the most generous free plans in the industry that you can use for as long as you want.

Yes, Featurebase is SOC 2 Type 2 and GDPR compliant and takes privacy very seriously. The full SOC 2 Type II report is available upon request by reaching out via live chat or support@featurebase.app.

Your data is hosted in the Netherlands & Germany and is kept safe following some of the strictest privacy laws. You can find all information related to privacy and security here.

Yes. Use your own domain, logo and colors, and embed everything in your product. Removing the Featurebase branding is a $69 per month add-on on Professional and Enterprise.