Top 15 Bug Tracking Tools for Startups in 2024

🥇 Our top pick: Featurebase, the all-in-one bug tracking and management tool, best value for money.

Looking for a bug reporting tool with an in-app widget, screenshotting engine, and voting boards? You're in the right place!

I get it. You want something that's slick, powerful, and lets you collect bug reports and user feedback in one place.

No worries. I gathered all of the best modern bug tracking tools in one place and analyzed their pros, cons, and pricing, so you don't have to.

Let's find you the feedback tool of your dreams! 👇

TL;DR - Best Bug Tracking Tools in 2024:

1. Featurebase - All-in-one feedback tool, best value for money
2. Frill - Simple design and lightweight widgets
3. BugHerd - For website feedback & bug tracking, best for agencies
4. featureOS - Good for collecting feedback, poor for prioritizing it
5. UserBack - For large teams with many products
6. UserSnap - Very customizable widgets, for enterprise use
7. Canny - For super small or enterprise companies, no in-between
8. Ruttl - Good for website feedback and video feedback
9. Rapidr - Feedback collection, good price for very large teams
10. Nolt - Great for small teams, limited features
11. Mopinion - Website feedback & satisfaction surveys, good for e-commerce
12. Jira Product Discovery - for a very smooth Jira integration experience
13. Fider - Open-source option for small startups
14. Sleekplan - Most affordable pricing, limited features
15. Pendo - Complete customer experience software for enterprises

What to look for in a bug tracking tool?

First, let's quickly cover some important aspects you should keep in mind when choosing a bug-reporting tool for your company. 🔎

Here's what to look for:

• Widgets & seamless integration: To make it effortless for users to report bugs and leave feedback, it's important to look for tools that support widgets. You'd like to collect in-app feedback so users never have to leave your product. Widgets should also support taking screenshots since many bugs are visual.
• Tools to manage feedback at scale: Many tools offer limited dashboards that make it difficult to stay on top of your bug reports when you receive a lot of feedback daily. Look for bulk action and post-merging features to help with this.
• Automatic authentication: Users shouldn't be forced to sign up for a new account to submit bugs. Great feature request tools let you automatically authenticate users with the account you already have with your app.
• Integrations: A great bug-tracking tool should plug into your workflow and connect with all the tools you already use. This can be Jira for task management, Intercom for pushing requests straight into your dashboard, or Slack for syncing release notes into the announcement channel.
• Follow-up questions: Try to find a tool that asks submitters the importance, usage frequency, and urgency of their posted bug or feature request to get more context.
• Revenue sorting: Not all bug reports are equally crucial. That's why it's important to be able to sync your user data to feedback. This allows you to sort bugs by customer revenue potential and prioritize different groups, such as paying customers first.
• User notifications: Closing the feedback loop is one of the most important parts of a feature voting tool. Look for tools that send email notifications to upvoters about the progress of their upvoted features. It's a bonus if they also offer a changelog.
• An intuitive interface: It should be intuitive to make sure your users don't get confused with complex or dated interfaces. This may result in lost feedback.

After all the features, it's also important to consider the price of the bug-tracking software.

The 15 best bug-tracking tools for startups in 2024

Let's jump into our hand-picked list of top bug-tracking tools that offer the best value for price, so you don't have to waste hours searching and comparing the tools yourself. 👇

1. Featurebase

Featurebase is one of the best bug tracking tools on the market. It has a neat interface and many rich features, including in-app widgets, roadmaps, and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚡️

Featurebase's key features:

• In-app widgets with a screenshot engine (see live demo)
• Voting boards, changelog, and a roadmap
• Sort bug reports by monetary value
• Custom fields for extra information (MacOS / Windows, etc)
• In-app surveys
• Prioritization frameworks
• Automated notification emails for users
• User segmentation
• Custom domain
• Single Sign-On
• API
• Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

• Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
• AI duplicate post-detection - users & admins will see relevant similar bug reports to reduce duplicates
• AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
• Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
• Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

• No HubSpot & Salesforce integrations (see existing integrations)

How much does Featurebase cost?

• Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
• Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
• Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here →

Featurebase reviews:

• Product Hunt - 4.9/5

Conclusion

Featurebase is the best affordable bug reporting tool with powerful in-app widgets. It offers many advanced features including screenshotting and prioritizing bugs by monetary value.

In addition to bug reporting, Featurebase comes with voting boards, roadmaps, and changelogs to help you keep all your feedback in one place.

Featurebase has a Free Plan that allows unlimited bug reports and feedback. You can automatically migrate over from any tool, so there's no downside to trying it.

Learn more here →

2. Frill

Frill is a straightforward feature tracking tool with simple voting boards and a widget. They have a pretty user interface but could improve their feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

• Feedback boards, roadmaps, changelogs
• Bug reporting widget & changelog popups
• Custom domain

Advantages of Frill:

• Minimalistic & straightforward UI
• Translations into any language

Drawbacks of Frill:

• Poor dashboard view for managing & moderating feedback
• No user segmentation
• No sorting feedback by customer revenue
• No changelog emails
• No duplicate post-detection system
• No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

• Startup ($25/month) - 50 active ideas at a time
• Business ($49/month) - removes the feedback limit
• Growth ($149/month) - unlimited feedback, white labeling, privacy features
• Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

• G2 - 4.8/5
• Capterra - 4.6/5
• GetApp - 4.6/5

Conclusion

If you're looking for a simple bug reporting tool, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives →

3. BugHerd

BugHerd is a client-feedback tool for web agencies and SaaS startups. It helps teams collect and manage website and product feedback from clients to make better decisions.

BugHerd's key features:

• Screenshot feedback
• Integrations with Jira, Asana, Trello
• Video feedback

Advantages of BugHerd:

• Annotating screenshots
• Each screenshot has info like browser, Operating System, and more
• Manage all your tasks on a kanban view right inside BugHerd

Drawbacks of BugHerd:

• Confusing & outdated UI
• Occasionally, the feedback widget disappears, and you'll have to reload the page in order to get it working again.
• There are cheaper options out there

How much does BugHerd cost?

BugHerd offers 5 pricing tiers that all have unlimited projects & end-users:

• Standard ($39/mo) - 5 members, 10 GB storage, screenshots with a browser extension, public feedback widget, basic integrations like Slack & Zapier
• Studio ($69/mo) - 10 members, 25 GB storage, video feedback
• Premium ($129/mo) - 25 members, 50 GB storage, public feedback board, screenshots without the browser extension, custom branding, all integrations including Jira, Clickup, and more
• Premium ($229/mo) - 50 members, 150 GB storage, no new features
• Enterprise (contact sales) - custom nr of members, unlimited storage, SSO, dedicated success manager

You can try out all plans with a 14-day free trial. Choosing yearly billing will offer 2 months free.

BugHerd reviews:

• G2 - 4.8/5
• TrustRadius - 8.5/10

Conclusion

BugHerd is a bug reporting tool that is best suited for agencies. They take great screenshots and the annotation features are well thought-out.

Their pricing is quite decent, but the interface looks a bit outdate and confusing.

Check out the best BugHerd alternatives for bug tracking →

4. featureOS

featureOS - once Hellonext - is another good bug reporting software. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

• Feedback boards, roadmaps, changelogs
• Widget for bug reporting
• Duplicate post-detection
• A knowledge base feature
• Replies and @ mentioning

Advantages of featureOS:

• Modern design
• Lots of customizations
• Feature-rich

Drawbacks of featureOS:

• No changelog popups
• Can't sort feedback by monetary value
• No user segmentation
• No built-in prioritization frameworks
• Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

• Runway ($29/month) - 2 boards, 1 admin, 1 integration
• Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
• Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

• Product Hunt - 4.5/5

Conclusion

featureOS is a great feedback tool. It has many features, including a changelog, a knowledge base, and bug reporting widgets.

However, it's missing some important ones, like sorting bugs by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS →

5. UserBack

Userback is a bug-tracking tool that fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

• Feedback portal and roadmaps
• Widgets for feedback capturing
• Bug & issue tracking

Advantages of Userback:

• Session replays
• Screenshot/video recording widget
• Browser extension for internal feedback collection

Drawbacks of Userback:

• Bad duplicate post-detection system
• No changelog for closing the feedback loop
• Lacks customizations (+ no dark mode)
• No follow-up questions like "How important is this for you?" for extra insights
• No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

• Startup plan - $59/month, allowing 10 admins and 5 projects.
• Company plan - $119/month, allowing 15 admins and 15 projects.
• Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

• G2. - 4.8/5
• Capterra - 4.8/5
• GetApp - 4.8/5

Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here →

6. UserSnap

UserSnap is an enterprise user feedback tool with a large learning curve. Some of the core features include bug reporting, video feedback, two-way integrations & customer surveys.

It has lots of widgets for all types of feedback. Examples include NPS scores, feature announcements & feature satisfaction surveys.

UserSnap's key features:

• Feedback boards and bug reporting
• Surveys
• Different widgets (e.g. NPR, feature announcement, feature satisfaction surveys)
• Many integrations like Jira Server, Salesforce, HubSpot
• User segmentation

Advantages of UserSnap:

• SOC2 certification for enterprises
• Lots of customization possibilities

Drawbacks of UserSnap:

• No roadmaps
• Costs a lot
• The design is a bit outdated, which means widgets don't always look the best
• Very complex and confusing

How much does UserSnap cost?

UserSnap has four tiers of pricing that go up pretty high compared to UserBack.

1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, and strategy consultation.

Conclusion

UserSnap is a versatile & enterprise-focused bug reporting tool. They have lots of widgets, large integrations, and a SOC2 compliance.

For pricing, UserSnap is a very costly tool. Their highest plan comes in at $949/month or $11,388/year.

If you want something more affordable, check out these top UserSnap alternatives →

7. Canny.io

Canny.io is a popular feedback tool that targets enterprises. It offers reporting widgets, voting boards, and roadmaps. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

• Feedback boards, roadmaps, changelog
• Prioritization frameworks
• Feedback widget
• Automated email notifications
• Duplicate post-detection
• Custom domain

Advantages of Canny:

• SOC2 compliance for enterprises
• Modern & intuitive design

Drawbacks of Canny:

• Very expensive pricing 
• No changelog popups
• No bulk editing
• No prioritization matrices
• No follow-up questions like "How important is this for you?" for extra insights
• Customers complain about not being listened to
• Supports only English

How much does Canny cost?

• Free plan - limits active posts to only 100 a month. For very small companies only
• $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
• $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
• Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It →

Canny reviews:

• G2 - 4.5/5 (complaints)
• Capterra - 4.8/5
• GetApp - 4.7/5

Conclusion

Canny is a reasonable bug trackign solution for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives →

8. Ruttl

Ruttl is a website feedback tool for startups. It helps teams collect and manage user feedback to make better product decisions.

It's a budget choice with many limitations and can be expensive for larger teams. It offers feedback boards, roadmaps, and prioritization frameworks.

Ruttl's key features:

• Bug reporting widget
• Roadmaps
• Prioritization frameworks
• Customer chat

Advantages of Ruttl:

• Video feedback
• SAML support

Drawbacks of Ruttl:

• Many users have reported Ruttl to be buggy. When testing it personally, my screenshots would sometimes just not be taken, and even when they were, they were very different from what was on my screen at the time I took them.
• No duplicate feedback management
• No public feedback board
• No changelog for closing the feedback loop

How much does Ruttl cost?

Ruttl offers 3 pricing tiers:

• Free - 1 admin, max 5 users, 1 project, unlimited guests, 1 min of video comments, 5 GB workspace storage, basic integrations
• Pro ($4/user/mo) - 1 admin, max 50 users, unlimited projects, 10 mins of video comments, 50 GB workspace storage, Clickup & Zapier integrations, dedicated success manager
• Team ($12/user/mo) - multiple admins, no user limit, 10 mins of video comments, 100 GB workspace storage

It doesn't seem too expensive at first. However, if you take into account the 'per user a month' pricing and compare its functionality to alternatives, it's quite a lot.

Ruttl reviews:

• G2 - 4.9/5
• Capterra - 4.9/5
• GetApp - 4.6/5

Conclusion

Ruttl is an okay website bug reporting feedback tool for some. However the lack of voting boards and changelog make it unideal for those looking to also keep their users updated about the progress of their requests.

The pricing isn't that high, but compared to other tools in this list, you'll find a better value elsewhere.

Check out these top Ruttl alternatives →

9. Rapidr

Rapidr is another good bug-reporting tool with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing only makes sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

• Feedback boards, roadmap, changelog
• Custom domain
• Email notifications
• User segmentation
• Single Sign-On

Advantages of Rapidr:

• Pretty modern design compared to some other alternatives
• Enterprise integrations like Hubspot & Salesforce
• SAML 2.0 for enterprise

Drawbacks of Rapidr:

• Expensive
• No changelog widget or popups
• No built-in prioritization frameworks & matrices
• No bulk editing, deleting, or merging
• Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

• Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
• Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
• Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

• G2 - 4.8/5

Conclusion

Rapidr is a fresh feedback tool for larger teams. It's a robust bug tracking software, but lacks some important features like prioritization frameworks and in-app widgets for notifications.

If you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives →

10. Nolt.io

Nolt is a lightweight bug reporting and voting tool that's best suited for small teams looking to collect feedback using simple features. However, it doesn't have changelogs and can get quite pricey for what it offers.

Nolt's key features:

• Feedback boards
• A roadmap
• Feedback collection widget
• Anonymous posting, commenting, and voting
• Password-protected boards

Advantages of Nolt:

• Simplicity (at the cost of many features)
• SAML 2.0 for enterprise
• Has over 10+ different translations

Drawbacks of Nolt:

• No admin dashboard
• No changelog for closing the feedback loop with users
• No duplicate post-detection system
• Only one widget
• No user segmentation
• No sorting feedback by customer revenue
• Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
• No built-in prioritization frameworks for product managers

How much does Nolt cost?

• Essential ($29/month) - 1 board, roadmap, SSO
• Pro ($69/month) - 5 boards, API, and task management integrations
• Enterprise (talk to sales) - unlimited boards

The Essential Plan is great if you need SSO upfront, but otherwise, you'll find a better deal from other tools in this list.

Nolt reviews:

• G2 - 5/5
• Capterra - 4.9/5
• GetApp - 4.9/5

Conclusion

Nolt is a great bug tracking tool for smaller teams looking for simplicity and voting boards. However, it lacks many crucial features like changelogs, user segmentation, and a dashboard.
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Their pricing isn't expensive, but most alternatives offer much more for the same cost.

Check out the best Nolt alternatives →

11. Mopinion

Mopinion is a website feedback tool for e-commerce and marketing agencies, but it can also be used for apps. It's quite expensive and targeted at enterprises, with the lowest plans starting from $329/month.

Mopinion's key features:

• Feedback forms & satisfaction surveys
• Website & in-app widgets for bug reporting
• Email forms

Advantages of Mopinion:

• Customizable feedback forms with drag & drop
• Multiple language support
• Point and click on page elements to give feedback about certain elements

Drawbacks of Mopinion:

• Not ideal for product feedback & feature requests
• No feedback boards, roadmaps, changelogs
• No way to communicate with users
• No prioritization frameworks
• lots of bugs (based on many user reviews)

How much does Mopinion cost?

Mopinion offers two plans:

• Standard (starting from $329/mo) - 500k monthly page views, all core features
• Enterprise (custom quote) - white label, SSO, custom domain, and more

Mopinion reviews:

• G2 - 4.1/5
• Capterra - 4.1/5

Conclusion

Mopinion is an enterprise webiste feedback tool mainly used by e-commerce teams & marketing agencies. It offers intuitive feedback forms that can be embedded into your website.

However it's poor for product feedback as it doesn't support feature requests, feedback boards, roadmaps, and changelogs. Lastly, it's quite expensive, starting from $329/month.

If you want something more affordable, check out these best Mopinion alternatives →

12. Jira Product Discovery

Jira Product Discovery bridges the gap between business and technical teams by linking planning directly to Jira Software. It aims to cut down on update time and align everyone on project goals, facilitating smoother progress on product development. It's a nice bug-reporting solution if you're already using Jira or Atlassian products.

Jira Product Discovery's key features:

• Capturing feedback & bug reports
• Feedback prioritization
• Product roadmaps

Advantages of Jira Product Discovery:

• Deep integration with the Jira platform
• Good collaboration features
• Cross-team collaboration

Drawbacks of Jira Product Discovery:

• The UX can be hard to navigate and complex
• Hard to share with your customers - they need to create an account with Atlassian.
• Not ideal for large volumes of feedback

How much does Jira Product Discovery cost?

The pricing for Jira Product Discovery is pretty straightforward:

• Free - max 3 creators, unlimited contributors, community support
• Standard ($10/mo per creator) - all features in free, more than 3 creators, custom project roles, data residency control

Jira Product Discovery reviews:

• TrustRadius - 8.0/10

Conclusion

Jira Product Discovery is a feedback tool for teams looking to have their entire workflow inside the Atlassian ecosystem. It works well for gathering feedback across different teams in the company.

Gathering bug reports from customers using Jira Product Discovery can get quite difficult, because customers will have to create an Atlassian account in order to leave feedback. Furthermore, they do not have any in-app widgets for optimal feedback gathering.

Check out the best Jira Product Discovery alternatives →

13. Fider

Fider is a simple open-source feedback tool that has the option to be self-hosted. It's a straightforward feedback voting and collecting tool but lacks some crucial core features, such as a changelog and a roadmap.

Fiders' key features:

• Feedback capturing
• Customer voting on feedback
• Custom styling with CSS

Advantages of Fider:

• Open source
• Supports translations into 10+ languages
• Full control over your data

Drawbacks of Fider:

• No roadmaps and changelogs
• No embeddable widgets
• No user segmentation
• Can't sort feedback by customer revenue
• No built-in prioritization frameworks for product managers
• Minimal features compared to other tools on the market at this price
• Self-hosting could get expensive (especially as the pricing already matches most other tools)

How much does Fider cost?

Fider has a flat price of $49/month for all features on their Fider Cloud plan. 

As for self-hosting, it's a bit more difficult to estimate costs. 

First, you'll have to find a place to host it in & estimate how much traffic you'll get. The hidden costs of how much you have to spend setting up, updating, securing, & managing the instance should also be considered.

Fider reviews:

• No reviews

Conclusion

Fider is an open-source bug tracking software. It's a pretty simple tool that focuses only on feedback collection. Their lack of a dashboard means it's not suited for high volumes of feedback.

If you are a small company looking to own your data, then Fider is a good choice.

However, if you're looking for a more intuitive & complete feedback tool, check out these top alternatives to Fider →

14. Sleekplan

Sleekplan is one of the most budget-friendly bug reporting tools. Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys. It's a great deal for smaller startups that don't need complex features.

Sleekplan's key features:

• Feedback boards, roadmaps, changelogs
• CSAT and NPS satisfaction surveys
• Anonymous posting, commenting, and voting
• Customizable survey widgets
• Supports 10+ languages

Advantages of Sleekplan:

• Very affordable pricing - highest plan $45/month
• A lightweight tool, not too complex

Drawbacks of Sleekplan:

• Outdated UI & UX
• No changelog popups
• No duplicate post-detection system
• No bulk editing
• No follow-up questions
• Few integrations
• Run by a solo founder, so customer support might not be good

How much does Sleekplan cost?

Sleekplan offers 4 plans to choose from. Each allows unlimited feedback and end users.

• Indie (free) - 1 admin, 1 feedback board, and a changelog
• Starter ($15/mo) - 3 admins, changelog, roadmap, customer satisfaction surveys
• Business ($45/mo) - 10 admins, merge posts, white labeling, custom domain, and user segmentation
• Enterprise (custom) - Everything in Starter, plus unlimited admins

Their pricing seems (and is) affordable, but many critical features like post-merging are only on the third plan.

Sleekplan reviews:

• G2 - 4.8/5
• Capterra - 5/5
• GetApp 5/5

Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction. It's a nice, affordable alternative, but you'll have to go with the $45/mo plan to access most of the useful features.

Check out the best Sleekplan alternatives →

15. Pendo

Pendo is enterprise-focused software offering a full suite of tools to improve user experience. Besides feedback boards and roadmaps, it helps manage user onboarding and includes product analytics tools.

Pendo's key features:

• User onboarding
• NPS surveys
• Product analytics, like tracking in-app customer usage
• Product roadmaps
• Prioritization frameworks
• Session replays

Advantages of Pendo:

• Users can prioritize what posts are more important for them than others
• Great for onboarding new users and understanding the customer journey
• Has lots of translations

Drawbacks of Pendo:

• Very expensive, even more enterprise-focused
• Steep learning curve and confusing to use
• Limited customizations (No dark mode, custom CSS, etc.)
• Aged UI/UX
• Limited user segmentations

How much does Pendo cost?

Pendo has a free plan with limited features, such as NPS surveys, a roadmap, and a maximum of 500 monthly users. 

The only paid plan displayed with the pricing upfront is the Starter plan, which costs $7000 per year and has only yearly billing available. It includes the same features but allows for 2000 users.

They haven't listed the pricing for the Growth and Portfolio plans. However, users have claimed to be paying from $12,000/year to around $50,000/year.

Pendo reviews:

• G2 - 4.4/5 (see complaints)
• Capterra - 4.5/5
• GetApp - 4.5/5

Conclusion

Pendo is an all-inclusive tool designed to help large organizations create the best software experience. Pendo is a great feedback tools if you're looking for everything you need for customer retention in one place and have lots of money to spare.‌‌‌‌

Otherwise, their prices are unjustifiably high, and we'd recommend these, more affordable alternatives to Pendo →

What is a bug-tracking tool?

A bug-tracking tool is a software application used to report and track bugs in a software product.

Users can report errors they encounter, providing details such as the bug's nature, location, and impact.

Developers and teams can use these tools to manage and prioritize issues efficiently and collaborate on fixing problems.

Why are bug-reporting tools important?

Bug-reporting tools play a crucial role in developing and maintaining software products. They're vital for a few key reasons:

• Maintain software quality: By letting users submit bugs and allowing developers to act quickly, these tools ensure high-quality software, enhancing the overall user experience.
• Improve user satisfaction: Taking user-reported bugs seriously and resolving them quickly builds trust and loyalty, showing users that their feedback is valued.
• Help prioritize: Developers can prioritize critical issues, focusing on solving major problems first, which prevents minor bugs from escalating.
• Fosters transparency: A transparent system allows all team members and users to see the status of issues, improving communication and trust.

Conclusion

There are a lot of bug-tracking tools available in 2024 and finding one that ticks all the boxes is quite difficult.

Featurebase is one of the best feedback & bug-reporting tools. It has many advanced features like in-app widgets and sorting posts by customer revenue. It also offers voting boards, roadmaps, changelogs, and automated emails - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts. You can automatically migrate over from any tool in seconds, so there's no downside to trying it. 👇